Your new Usee Monitored alarm system

To the owner of the property:

Your home is now monitored on a 24 hour basis by our monitoring centre.  In the event of an activation on the system, the monitoring station will contact the designated keyholders in sequence.  Generally the home owners are the first point of contact.  If you do not answer, they will call the next keyholder on the list, and will continue to call until they make contact.  Choose your keyholders wisely - you are going to trust them with a set of keys, the code to your alarm, and a password.  It also makes sense if they live nearby - so perhaps a next door neighbour rather than your sister in London.


To the keyholder:

You are obviously a very responsible individual as you have been chosen as a keyholder for the intruder alarm.  First and foremost, please ensure you have a set of keys to the property and know both the alarm code and the spoken password.  The code will be necessary to set / disarm the alarm, and the password will be required in the event of a false alarm.  In the event of an activation on the system, you may be called by the 24 hour manned monitoring centre and you may be asked to call to the property in question.  


False Alarms

There is a time delay of thirty seconds before a signal is sent to the monitoring station.  So, if you come in the door, drop your shopping, mistakenly key in the wrong code, and the alarm goes off - Relax!  Just re-enter your alarm code, ensuring to put a zero first.  To be on the safe side, it’s always recommended that you call the monitoring station to state a false alarm.



Depending on your system, the monitoring station can distinguish between different types of activations - intruder, fire, carbon monoxide, panic button, or medical assistance fob and will contact the relevant authorities if necessary.


Receiving THE call

In the event of an activation, the monitoring station will start calling the numbers on their keyholding list. If calling to the house, be smart and safe.  Don’t panic.  If on arrival, there are obvious signs of a break in / disturbance ring the guards and wait for them.  If you feel it’s a false alarm, enter the premises and turn off the alarm and ring the monitoring station.  They will see that the alarm has been disarmed but will ask for the password - this shows you have the right to be there and that you are safe.  A wrong password can be given to show you are feeling vulnerable and the monitoring station will contact the relevant authorities to follow up. Please note the guards will only respond to an alarm activation if a designated keyholder is present at the property.


Important Things to Remember

- Discuss this with your keyholders first, outline the responsibility, and ask their permission.

- The monitoring station will contact names on their list, which depends on information supplied by you, the client.  List keyholders in priority order.  Ensure all numbers are current and relevant, for instance, does your keyholder answer their work phone after 5? Supply as much information as you can - house number, mobile number, spouse’s details, etc.  Contact the monitoring station immediately if there are any changes to the information.

- Remember if there are a lot of false alarms, there might be a problem with the alarm system.  Call and we can identify and rectify the problem.  But, not every false alarm means there is a problem.   Every time your alarm activates, the zone number will appear on the panel.  Look at this BEFORE you disarm the system.  Always make a note of what set off the alarm.